Hi, I am Senior Technical Support Engineering. Currently Working With Sysnet global services pvt. ltd. I have an excellent capability of understanding as well as solving a problem using my analytical, quantitative and logical skills. I am hard working and always anxious for acquiring knowledge from the sources around which helps me learning more in a small span of time. I am gentle, polite and optimistic in nature and hold good communication and interpersonal skills.
I am curerently Working as Senior Technical Support Engineer. Always looking for development and Technical skill development. keen to do R & D on Operating Systems. I have experience in Deployment systems also.
During the Professional career, I have served many customers like State Bank of India, GVK EMRI and many other PAN india project customers. Out of them many customer provided feedback to reporting managers and was appreciated by them.
Happy Customers To whom I served
Projects I have been leading
Companies I worked with.
Following are the skills developed during the professional career. Some are listed below.
Expert with a wide variety of security, engineering, networking, and operating system software.
Diploma in Electronics & communication
2007 - 2010
C.U. Shah, Wadhwan
Higher secondary Education
2004 - 2007
ST. Xaviers Mirzapur, Ahmedabad
Sysnet Global Technologies Pvt Ltd
03/2020 – Still working
Associate Customer Engineer, Ahmedabad
- Hands-on experience with State Bank as a vendor engineer.
- Provided remote support of the corporate clients
- Helped improve IT service delivery, IT demand management and technology alignment through Management team (worked with SBI).
- Hands on experience with Microsoft teams Meetings and group.
2017 - 2018
Technical Support Analyst, Ahmedabad
- Handling Helpdesk & Ticketing systems on Cloud (Freshdesk)
- Managing client’s security posture via Bitdefender that is based on cloud.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, NAS devices to set up system for employees.
- Backup software used are Acronis Backup, Arc Serve.